Cancellation and Refund Policy

Treatments are not transferable to other individuals.

We require at least 24 hours’ notice to be given for any appointment cancellation. If you cancel within 24 hours of your appointment or do not attend a booked appointment, we reserve the right to retain your deposit and in the case of pre-paid treatments, the full cost of treatment will be forfeited.

Refunds will be provided where required in accordance with the Australian Consumer Law. We want you to be a satisfied client so if our service or product is faulty it may either be replaced or refunded. We don’t refund for change of mind.

Website Privacy Policy

At The LaserDerm Clinic we respect your privacy and do not sell, rent or loan your name, email address or personal information to anyone.

What information do we collect?
We gather data regarding you whenever you communicate with our websites. This could consist of which pages you explore, what you click, when you performed those activities, and so on. Additionally, like a lot of websites today, our web servers keep log data that record information each time a user accesses those servers. The log data includes information about the nature of each access, including your IP address. When making a booking online you will be asked to enter your name, e-mail address, or phone number.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways

  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you make a booking online.

Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to help us improve our website.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Third parties involved
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and web page usage. User and event data retention has been set to 26 months. By using this website, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.

Your consent
By using our site, you consent to our online website privacy policy.

Changes to our privacy policy
If we decide to change our privacy policy, we will post those changes on this page.
This policy was last modified on November 2018.

Contacting us
If there are any questions regarding this policy you may contact us using the information at the bottom of this page.

The LaserDerm Clinic Team